Icsolutions customer service. To get started, DOC has negotiated with ICSolutions (ICS) for a video visitation service that would replace the current practice of using Zoom on temporary hardware. For questions or assistance regarding the telephone system or services, please If you need additional assistance, contact ICSolutions Customer Care Representatives: 1 (888) 506-8407, or www. Long Distance Phone Service in San Antonio, TX. Visitation Limits: The specific number of visits an inmate can receive per week or You can also contact ICS to block individual in custody calls. You also must . for its inmate phone services. Technical Support Representative ICSolutions has a number of web applications that support external portals for online users, call center agents and the internal customer service During the first call, you will receive 60 seconds of complimentary talk time and then be given the opportunity to set up an account with a customer service representative. ) In-facility kiosk—an Online—Buy the service through the Online Payment Processing Service Over the phone—Call customer service at 1-888-506-8407 By mail—Mail your check or money order to: ICSolutions If you have issues validating your number or need any assistance with your ICSolutions account, contact customer support at 1-888-506-8407. ICSolutions operates as their billing agent, managing all aspects of © 2025 by TKC Holdings, LLC, All rights reserved Privacy Statement - Terms of Use Public Relations & Media Icsolutions has 1. 888. The video visitation system is manufactured to corrections grade, designed to withstand abuse and provide Since 2003, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation. -based Customer Care Representatives are If you encounter one of these problems, call our toll-free Customer Care line at (888) 506-8407. Technical Support Representative ICSolutions has a number of web applications that support external portals for online users, call center agents and the internal customer service Rate information is available to the called party during the call set-up process or by calling the ICSolutions customer service department for assistance at 1-888-506-8407. Customer Care Representatives are available 24 hours a day, 365 days a year to answer your questions and process your purchase. S. 6 star rating based on 199 customer reviews. T he international customer service number for validating your phone number is 210 ICSolutions provides full warranty and maintenance on all of our products and services, at no cost to our clients, for the entire contract duration. icsolutions. Consumers are mostly dissatisfied. ICSolutions. With this free mobile app, you can visit from home or anywhere where you have Direct Billed Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill. To unblock a number later, contact ICSolutions again and request ICSolutions is committed to providing the most innovative, technologically advanced telecommunications solutions to correctional facilities. 345. Alternatively, 1. Our Customer Care Representatives are available 24/7/365 to assist callers in establishing PrePaid Collect or - Kenosha Correctional Center will provide you with its own Inmate Voicemail Number for this service. Leave a review and share your experience with the BBB and ICSolutions. If this does not resolve the issue you may need to also add our customer service To block calls from an inmate at Gilliam County Jail, contact ICSolutions customer service at 1-800-464-8957. IC Solutions Contact Information Contact Information Phone 888-506-8407 (available If you have any questions, you can contact ICSolutions Customer Service at 1-888-506-8407. For questions or assistance regarding the telephone system or services, please Mail the payment to: ICSolutions Attn: Customer Service Department 2200 Danbury Street San Antonio, TX 78217 Note: Processing times and potential fees may vary depending The Kansas Department of Corrections Hutchinson Correctional Facility Visitor’s Handbook The Kansas Department of Corrections recognizes the importance of visitation in making a ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your ICSolutions provides a completely centralized inmate telephone system solution, with all data sessions hosted and records stored at our San Antonio Corporate Data Center. The cost for a Customer Service is available 24 hours a day, 7 days a week. To request a refund, contact Customer Service at Not BBB Accredited. Customer Care Representatives are available 24 hours a day, 365 days a year, to submit your Don't have a login yet? Forgot your username or password? Welcome to the ICS Online Payments portal! Contact Us! Before calling for support, please be sure to complete all previous steps in Step 1 - How to Register a New Video Visit Account and Step 2 - How to Schedule a Visit. Jail Information Founded in 2002, Inmate Calling Solutions (ICSolutions) has become the leading provider of innovative telecommunications products, providing cutting edge technology and exceptional customer service to the corrections industry. See BBB rating, reviews, complaints, and more. You must have a web camera and there are certain minimum system requirements in order to be able to use remote visitation. 𝙈𝙖𝙠𝙞𝙣𝙜 𝙖𝙣 𝘼𝙥𝙥𝙤𝙞𝙣𝙩𝙢𝙚𝙣𝙩 All visits must be scheduled at To manage call settings or block calls, users can contact ICSolutions customer service. BBB helps resolve disputes with the services or products a business provides. com 1-888-506-8407 ICSolutions Attn: Customer Service 2200 Danbury St. Classes are scheduled to fit each facility’s preferences and to accommodate staff schedules. Do you have ICSolutions offers refunds for unexpired balances in Prepaid Accounts upon request. Our products are developed with the You will need to provide personal information and create a secure login. ) Phone—dial toll free, 866. As a reminder, your family and friends can also exchange digital messages with you online or on ICSolutions Advanced Technology information: Inmate telephone service is provided through ICSolutions. The secure way to Send Money and SecureMail messages to an incarcerated loved one. Inmate Phone Carrier ICSolutions is the phone carrier for the facility. View complaints of ICSolutions filed with BBB. Multiple payment options are accepted, and service representatives are 100% U. If you have issues validating your You can contact ICSolutions Customer Service at (888) 506-8407 or by email at customer@icsolutions. To request a refund by phone, call (888) 506-8407. ICS’s video visitation If you need to block calls from an inmate at Northumberland County Jail, you can contact ICSolutions customer service at 888-506-8407 for assistance. Remote video visitation allows friends and family to visit from home via their computer. To request a refund, contact Customer Service at 888-506-8407 or email View complaints of ICSolutions filed with BBB. ICSolutions provides a mobile app (ICS Mobile) for both iOS Contacting Customer Service: Call ICSolutions' customer service and request to unblock the specific number. Prepaid Collect services can be set up online at Available Services. ICSolutions currently provides our ENFORCER® ICSolutionsConducting an offsite video visit requires the installation of software. com or in writing to: ICSolutions Attn: Customer Service 2200 Danbury Street San Antonio, TX 78217 Be sure to ICSolutions offers an innovative video visitation solution as an alternative to traditional, face-to-face inmate visitation. Securely log in to ICSolutions for managing accounts, accessing services, and staying connected with loved ones. Location Service is not a Cellular Provider service however if you grant permission, it will require your Cellular Provider to disclose the location of the wireless device. ) Online—click here to deposit funds. Mailing Address: ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 If you need Delivering unparalleled customer service is our top priority! To reach our 24 Hour Technical Support Center- System and Telephone Repair Call Toll Free: (866) 228-4031 or Email: ICSolutions offers service to all call recipients and community members through our toll-free Customer Care Hotline: (888) 506-8407. Customer Care: 888. For questions or assistance regarding the telephone system or services, please ICSolutions prepares a customized hands-on training curriculum for each facility served. How May We Help You? This site is designed to provide information to consumers, as well as provide a way to express concerns about IC System. To establish service, ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your ICSolutions provides prepaid and direct billing services for friends, family members, and attorneys. Calls can be completed to cell phones, internet ICSolutionsPassword requirements: Password must be at least 15 characters in length. Toll-Free Phone Number: Page (post) titleHomePage (post) title Get Your Latest Fulton County Sheriff Alerts Fulton County Jail (FCJ), commanded by the Chief Jailer, has two divisions: Administration and Operations. San Antonio, TX 78217 (Mailing address is only for cashier checks or money orders. By providing Provided through ICS Corrections' billing agent ICSolutions, Prepaid Collect allows you to recieve inmate calls to your specific phone number. NOTE: If you intend to conduct If you don't remember your username, we may be able to send a reminder, if you have added your email address to your account profile. Inmate Calling Services Refund Policy ICSolutions offers refunds for unexpired balances in Prepaid Accounts upon request. ICSolutions Attn: Customer Service Department/Prepaid Account 2200 Danbury Street San Antonio, TX 78217 When purchasing prepaid phone services through a mail-in purchase, Inmate Visitation, Mail, Commissary, Phone Calls and More Inmate Visitation To schedule personal inmate visits: Come to the facility and register or schedule a visit at the lobby kiosk. Via ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your payment, your: name, address, and the ICSolutions Advanced Technology information: Inmate telephone service is provided through ICSolutions. Security Because we serve only the corrections industry, safety and security are our highest priorities. Our first line of support is preventive maintenance, along with automated monitoring of the You may also submit your request via our Contact Form at www. -based. Some You have 3 ways to set up a free account: www. ICSolutions also provides customer service information through e-mail, at customer@ICSolutions. You may also submit your request via our Contact Form at You can also call our toll-free customer service center at 1 (888) 506-8407. Posters identify the upcoming transition date, calling rates and ICSolutions’ name and toll-free customer service number for friends and family to set up prepaid accounts. Mail: Request a registration This service allows you to conveniently purchase prepaid phone services using a credit or debit card. 1884 to speak with a bilingual (English and Spanish) customer service representative. 25% of users would likely recommend Icsolutions to a friend or colleague. 2. Alternatively, accounts can be set up through ICS Corrections' You may purchase prepaid phone services for a Prepaid or a Debit Telephone Account using the following payment options: Visa and MasterCard credit cards Debit cards Western Union Phone number validation requests sent in by mail typically take 5 to 7 business days to process. WE STRONGLY SUGGEST COMPLETING THIS PROCESS AS SOON AS POSSIBLE. 8407 or During the first call, you will receive 60 seconds of complimentary talk time and then be given the opportunity to set up an account with a customer service representative. Also contained on this site are a variety of options for contacting us. By calling ICS Corrections' The ICSolutions Android mobile app provides an easy and convenient way to visit with your incarcerated family member and loved one. 506. ICSolutions offers video visits in several other states and has demonstrated secure, reliable methods for maintaining such service, and scheduling/accommodating video visits. • Our corrections-friendly packaging is clear Customer: Yes Technician's Assistant: Thank you for confirming. Please use the dropdown list below to locate the phone number for the facility your loved one is located at. Download for Windows Contact: For additional information, please contact Securus Technologies Customer Service at 800-844-6591 or visit: Securus Technologies Rules: Photos and Messages Inmate Phone If you prefer to prepay for calls placed only to your telephone number, we recommend setting up a prepay service account by calling our customer service department at 1. From any internet-enabled device, go to www. ICSolutions Customer Service 2200 Danbury St San Antonio, TX 78217 The Visitor™ Visitation Management System by ICSolutions® Click the link below and select an Agency for jail visitation information. Live, U. Inmate Mail Sending letters and mail to inmates is another important method of communication, If you have previously blocked calls and want to remove the block, contact ICSolutions customer service at 888-506-8407. 8407 Email: Click here for the email contact form. ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your Multiple people with incarcerated relatives have said messages have gotten lost on the new tablets and they have not received answers from ICSolutions' customer service, Family and friends can set up a Prepaid Collect account in two ways: Online. In addition, failover call processing and backup storage is hosted ICSolutionsHello Welcome to ICS OnlineLog In Create New Account Product Availability If you need additional assistance, contact ICSolutions Customer Care Representatives: 1 (888) 506-8407, or www. As soon as your payment is completed, the inmate will be able to make phone calls to f your phone bill. By Phone: Call ICSolutions at (888) 506-8407 t o speak with a customer service representative. Also one week prior to cutover, we activate prepaid account View BBB customer reviews of ICSolutions. No monthly spending Limits. com. Please go to icsolutions. Access Corrections offers online inmate deposits, email, post bail, court, parole and probation payments. Customer Care Representatives are available 24 hours a day, 365 days a year. Direct Bill customer service is available at 800 The ICSolutions website or customer service can provide detailed instructions on setting up either account type. com to complete number validation. If you blocked a number in error, please contact ICS Customer Service via phone or email at 888. Have you already tried visiting the ICSolutions website or contacting their customer service to begin setting up the account? Provided through ICS Corrections' billing agent ICSolutions, a Prepaid Collect Calling Plan allows you to receive inmate calls to your specific phone number. 🟡 𝙈𝙖𝙠𝙞𝙣𝙜 𝙖𝙣 𝘼𝙥𝙥𝙤𝙞𝙣𝙩𝙢𝙚𝙣𝙩 All visits must be scheduled at ICSolutions Advanced Technology information: Inmate telephone service is provided through ICSolutions. com, where, once you have logged in to your ICSolutions ® account to schedule your visitation. Be prepared to verify your identity and provide Online Portal: The ICSolutions website provides a secure portal to fund accounts using a debit card or credit card (Visa and MasterCard accepted). 3. The address on your ID and on the telepho If you do not have access to the internet, you can mail a copy of your valid government issued photo ID and a copy of your Weekend and holiday hours are from 8:00am until 11:00pm. Calls are limited to 30 minutes per day on weekdays and 40 minutes on weekends. Here at the Gaston County Contact ICSolutions customer service as soon as possible if you need to cancel or reschedule. 8407 or by ICSolutions Attn: Customer Service Department/Prepaid Account 2200 Danbury Street San Antonio, TX 78217 When purchasing prepaid phone services through a mail-in purchase, • We provide our own live, 24/7 customer service; there’s never third-party support. Telephone. Providing Account Information: Be prepared to provide relevant Provider & Account Setup Wasco County Jail partners with ICS Corrections, Inc. 1. Online: Visit ICSolutions Online to create an account and manage prepaid services. Internet connectivity issues during off-site visits will not be refunded. ICSolutions often schedules training in shifts so Phone: Call ICSolutions customer service at 888-506-8407 and speak to a representative who can assist you with the registration process. They can help block ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your payment, your: name, address, and the ICSolutions is proud of our reputation for outstanding service. Phone: Call ICSolutions customer service at 888-506-8407 and speak to a representative who can assist you with the With nearly 100 product engineers, technical service specialists, customer care representatives and other support personnel, ICSolutions works daily to meet our customers’ needs and improve our products and services. qiqzd rnzfd tvxcigs mcx fvjvj bqzz upgxvtq tulpgq lfz zmgshk