Gtl customer service portal. *Note: Video visits may not be available for all inmates.

Gtl customer service portal. Sign in to schedule and manage upcoming visits with your inmate. Technical or billing issues: Should be addressed with GTL Support at: Call: (855) 466-2832 Email: visitorsupport@gtl. They can complete the verification call either before or after you enter the online e-Signature application. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians provide 24/7 customer service across the entire line of GTL products. The free calls are applied to the first two calls made by the inmate at the time the free calls are provided. Choose from Plans A, F, G and N depending on the coverage that best meets your needs. An Important Message for Policyholders Affected by Recent Natural Disasters – Emergency Grace Period Information For international customers If you would like to set up your account from a location outside the U. com Credit card payment via GTL automated operator or a live Customer Service representative by calling 1-866-607-6006 Mail payments to the address listed on the GTL billing invoice: AdvancePay Service Dept. When contacting us via email, do not send your credit or debit card information with your Welcome to the Touchpay Payment Portal Fast, reliable, secure, and convenient way to make payments. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link A refund can be obtained by calling customer service at [866-516-0115]. West, Suite 130 Dallas, TX 75220 Or you may email inquiries to: customersupport@touchpaydirect. If an account is used by the account holder at any point in the inactivity period, the inactivity period will be reset. CST Friday - 8:00 a. gtl. ViaPath places a high priority on customer satisfaction. Depositing money by phone is a convenient way for your inmate to receive money immediately. net. connectnetwork. Keep in mind, however, that GTL will If you don't know your policy number, please call customer service at 800-338-7452, thank you. (GTL), GTL. , unless there are security or GlobalTel. With video visits, our state-of-the-art system allows inmates, friends, family and loved ones to enjoy more personal, longer and more frequent visits. Get information and a list of the ConnectNetwork services available at a facility. An Important Message for Policyholders Affected by Recent Natural Disasters – Emergency Grace Period Information Sign in to the Payment Portal with your TouchPay Account Account Number or Email Address: Our Trust Fund service allows you to easily and securely deposit money directly into an inmate's commissary account. By accessing one of TouchPay's many payment options, customers can choose If you wish request this information, please click here accountinformationrequest. Accepts VISA/MASTERCARD branded credit/check cards and Walk-In Retail (Cash Payments made locally) To setup a new TouchPay Account, click here. All Rights Reserved. It gives them one less burden to carry when they are already grieving. Best of all, visits are confirmed instantly! To file a claim, access claim forms on the Customer Portal or click on one of the forms below — you can print and complete the appropriate claim form and return it with the required documentation to the address noted within the form. Best of all, visits are confirmed instantly! Sign in to schedule and manage upcoming visits with your inmate. Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349. AdvancePay Make life easier on the inside for your loved ones. As medical co-payments, deductibles and other out-of-pocket expenses continue to rise, GTL has crafted a variety of innovative health, life and specialty insurance programs designed to provide supplemental coverage and fill specific needs in the You'll need to contact the phone service provider, GTL, directly at (877) 650-4249 with any questions regarding telephone services, account balances, call records, fee schedules and refunds. Access your GTL Account. Best of all, visits are confirmed instantly! Web site created using create-react-appX Hi! Click the chat button below if you have any questions! Explore GTL's Agent Portal for insurance agents to access resources and tools. Currently Available on GTL’s Agent Portal Guarantee Trust Life Insurance Company (GTL) has developed Turbo Term – an innovative instant issue term life insurance product to give your client’s family the financial stability they need with the simplicity and speed you want. Reliable, Secure, and Convenient Welcome to TouchPay, the industry leader in automated payment services for government agencies and facilities. net THE MDOC RECOMMENDS USING HEADPHONES FOR VIDEO VISITS TO ELIMINATE BACKGROUND NOISE AND IMPROVE AUDIO QUALITY. Information Send messages, make deposits, and share photos with our FREE Android app! The GettingOut Android mobile app is the easiest way to stay connected with an incarcerated loved one or friend. May 22, 2025 · If using an Android smartphone or tablet, you can download these two apps from the Google Play store - GTL - Schedule Visits (1 of 2) and GTL - Internet Visits (2 of 2). ©Copyright 2025 Guarantee Trust Life Insurance Company. Video visits from home have arrived at your facility! To start or schedule a visit, follow the instructions below. Contact Customer SupportEmail: support@connectnetwork. Need Help? For Customer Service Inquiries, please contact: 877-650-4249 | odrccustomerhelp@gtl. Edit photos, add filter effects to enhance images, send messages, post Sign in to schedule and manage upcoming visits with your inmate. Sign in from your computer, smartphone, or tablet, and get features just for you. What is it? Life insurance helps protect your family from financial hardship if you should die unexpectedly. This will allow you to submit your payment questions online and have a Customer Service Representative contact you with a resolution. 866. Advantage Plus Elite Hospital Confinement Indemnity Insurance is designed to help fill some of the co-payments, deductibles and out-of-pocket expenses of your health insurance plan. , please contact AdvancePay International customer service division ( AdvancePay International: 1-888-216-7423 or email: AdvancePayInternational@gtl. This website uses cookies and other technologies, some of which are provided by third parties, to collect browsing and activity information and track your interactions with this website. Whether you’re looking to send an inmate money, fund items like entertainment or educational content, or make required payments, ConnectNetwork offers several ways for you to help. Please provide as much detail as you can to help us resolve your inquiry. Get ConnectNetwork help by browsing our list of frequently asked questions about common services and features on ConnectNetwork. We provide a full suite of payment processing choices so that our customers can easily make government payments including child support, utilities, traffic tickets or bail. | Built by Clique Studios Contact ConnectNetwork via phone or email for customer service, technical support and other issues. Login User Name Password UserRole We would like to show you a description here but the site won’t allow us. If you experience technical difficulties or need assistance please call us at 800-338-7452. The current contract with ViaPath (dba Global Tel Link (GTL)) was renegotiated to drastically reduce telephone rates to two (2) cents per minute, plus all applicable government mandated taxes and Federal Universal Service Fund fees for all calls within the United States, with no surcharge or connection fee. com CUSTOMER PORTAL #IndiaFightsCorona COVID-19. com website. *Note: Video visits may not be available for all inmates. Download GTL VisMobile By clicking Sign In, you agree to GT Independence Terms & Conditions . , P. If you have questions, please call 866-516-0115 and select the prompt for video visit. Inmates cannot receive incoming telephone calls. Access your policy information, download your policy ID card, check a claim status, update your contact information, pay a bill, and more — all right at your fingertips! Simplicity GettingOut products and offerings are easy-to-use and intuitive. – 12: For information regarding receiving phone calls and blocking phone calls, current rates, pre-payment, calling a cell phone, or any other related phone questions, please call GTL Customer Service. Jul 10, 2019 · Select Date of Service Start: End: *Explanation of Benefits prior to 7/10/2019 12:00 AM are not viewable online If you wish request this information, please click here accountinformationrequest. When you call us, you’ll speak to our experienced, friendly staff located in our Home Office in Glenview, Illinois. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. Visit from your Android Phone or Tablet With the GTL VisMobile App you can register online, schedule and manage your appointments, and visit from your favorite Android device. Contact us FRIENDS AND FAMILY Looking to connect withyour loved one on ConnectNetwork? connect now Get in touch with our 24/7 customer support team. If you don't know your policy number, please call customer service at 800-338-7452, thank you. Jul 10, 2025 · To permanently block calls from a specific inmate, contact GTL customer service at 1-877-650-4249 and request a block on the inmate's account or the specific phone number. When it’s time to verify the sale, your applicant(s) will find the process simple and reliable. contact now FACILITY STAFF To learn more about ViaPath, our products, or to sign up for email updates, please fill out our contact form below. Being a part of the CN community keeps both you and your loved one connected to helpful resources, latest updates products and features, and easy account management and customer service. 0115 or fill out the form below Oprima aquí para Español Transformative technology and service to help break the cycle of incarceration. Just call 1 (866) 516-0115. Secure login portal for GTL agents to access resources and manage client accounts efficiently. If Medicare increases your deductibles and copays, GTL's Medicare Supplement Insurance policy will increase covered deductibles and copays automatically to make sure you are still covered. Our three video visit options offer onsite visits, and remote visits through GTL - LoginSign in ViaPath Technologies offers innovative solutions for connecting families and supporting incarcerated individuals' reintegration into society. GTL Customer Service website: www. Advantage Plus ELITE Hospital Stay Benefit: 1, 3, 4, 5, 6, 7, 8, 9, 10, or 15-day Riders: Guaranteed Purchase Option/Wellness Benefit, Ambulance, Dental/Vision, Lump We would like to show you a description here but the site won’t allow us. GTL is now ViaPath Technologies, the company that provides comprehensive solutions for streamlining operations and ensuring greater facility safety and security. Our bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. to 10:00 p. An Important Message for Policyholders Affected by Recent Natural Disasters – Emergency Grace Period Information For Customer Service please call 855-208-7349 or email us at support@viapath. com Schedule and Visit from your Android Phone or Tablet With the GTL VisMobile Apps you can register online, schedule and manage your appointments, and visit from your favorite Android device. com and it's Special Connect Jail Call Service is owned and operated by Interactive Media Technologies, Inc. com TouchPay customers: 866-204-1603 support@touchpaydirect. Monday – Thursday 7:00 a. For non-urgent matters, submit a request or inquiry to the ConnectNetwork support team by using the form below. Now you can post and share photos as well as send messages from your Android device to inmate contacts at select correctional facilities. Best of all, visits are confirmed instantly! A refund can be obtained by calling customer service at [866-516-0115]. GTL designed the Agent Portal around you, our valued Agent, in order to provide an eficient and dependable means of submitting e-Signature applications. Groups and Associations can help protect their members from high out-of-pocket costs with insurance that is custom designed for your group. S. VISITORS MAY SCHEDULE UP TO ONE VIDEO VISIT EVERY TWO DAYS. To message, send payments or apply to visit an offender click HERE. com * * * * * * * All visitors need to be active visitors on the offenders visiting list and approved before you can schedule a visit. The types of payment and deposit services that you can use to support inmates include: Trust Fund Our most For Customer Support: GTL/DSI customers: 877-650-4249 support@connectnetwork. net) for additional information. The GT Portal is an online tool that supports people who use self-direction. Touchpay 10005 Technology Blvd. Thank you for your interest in learning more about how you can become an agent with Guarantee Trust Life Insurance Company. Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. m. Welcome to GTL’s new Online Payment Service! myBill Please fill out the fields below to complete a one-time payment. If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. To login to Important Message about Inactivity Text Alerts Please be advised, once created, your Friends and Family account will become inactive after 180 consecutive days of inactivity or non-use unless such time is shorter or longer based on governing law or contract. Best of all, visits are confirmed instantly! With our free Visitation Scheduling service, you can book a date and time to visit your loved one at their facility. VISITORS MAY SCHEDULE UP TO TWO SEPARATE IN-PERSON VISITS ON THE SAME DAY. com May 22, 2025 · If using an Android smartphone or tablet, you can download these two apps from the Google Play store - GTL - Schedule Visits (1 of 2) and GTL - Internet Visits (2 of 2). Cash benefits are paid directly to you to help cover the costs associated with hospital confinement, ambulance trips, critical accidents, skilled nursing stays and more. Need to reset your password? Please review the help section for details. Allows the acceptance and posting of transactions 24 hours a day, 7 days a week, 365 days a year. The Right Time Now more than ever, Americans are looking to feel financially secure as they face growing gaps in their health insurance coverage. 516. All transactions conducted at ConnectNetwork. In most cases GTL must be contacted to initiate any service, including personal and legal calling Telephones are available to inmates from approximately 7:30 a. And, it helps you to keep your promises after you’re gone. If you're having trouble logging in, please contact (800) 646-6283. This page contains FAQ, videos, as well as popular help topics about how to use GettingOut. We are here to help! Have questions? We are always ready and happy to assist you. us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). You can select the date, time and location that is most convenient for you. Contact us anytime 1-800-338-7452 1275 Milwaukee Avenue Glenview, IL 60025 Monday – Thursday: 7:00 AM – 5:00 PM Friday: 8:00 AM – 12:00 PM A refund can be obtained by calling customer service at 866-516-0115. We and these third parties use cookies and the information collected via cookies to enable certain website features and functionality, analyze and improve website performance, personalize user experiences and Video visits are video chat conversations available at your facility lobby, from your personal computer and now, at select facilities, on the Visit Now Android app. CST © 2025 - Guarantee Trust Life Insurance Company (GTL) Customer Service will mail a letter listing these initial documents and provide the claim form to be completed. The new rate took effect July 1, 2021. Access your policy information, download your policy ID card, check a claim status, update your contact information, pay a bill, and more — all right at your fingertips! GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. If you wish request this information, please click here accountinformationrequest. See below for information on how to join our winning team! Sign in to schedule and manage upcoming visits with your inmate. – 5:00 p. Our product design and messaging is friendly, approachable and transparent, and our customer support team ensures an unmatched customer experience. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. In the 1990’s, GTL was the first to offer life insurance to Americans with HIV. and not affiliated or associated with Global Tel*Link Corp. Once this initial documentation is returned to GTL, your Claim Representative will review the claim and notify you if any additional forms or information are required. net or GTL's trademarked services known as "ConnectNetwork" and "OffenderConnect" An Important Message for Policyholders Affected by Recent Natural Disasters – Emergency Grace Period Information For general questions about GTL services, contact their Customer Service line: (877) 650-4249. We aim to make the process of communicating with loved ones easy. Box 911722, Denver, CO 80291-1722 Yes, GTL offers every inmate two free, 5-minute calls per month. This will allow you to submit your refund questions online and have a Customer Service Representative contact you with a resolution. Refund Inquiry Contact Form Please contact our Customer Support team through our online inquiry process. Global Tel*Link (GTL) manages the system. O. Learn more today. Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. A refund can be obtained by calling customer service at [877-650-4249]. Telephone Calls for Inmates The Inmate Telephone System allows only outgoing inmate calls. If you have any questions, feel free to contact us by calling GTL's Customer Service Department at 800-338-7452. Our staff is highly trained to provide personalized customer service and will help you navigate your policy to get you back on your feet. – 12:00 p. You need to sign in or sign up before continuing. Our phones and tablets keep incarcerated individuals connected with family and engaged with programs and activities that promote rehabilitation. Mail If you prefer to make payments and deposits via mail, GTL accepts checks and/or money orders (depending on the facility) via US Postal Service mail for services and facilities listed below. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. Box 911722, Denver, CO 80291-1722. GTL Customer Service Information, Billing, Payment Methods and Procedures FAQs Q: What forms of payment does GTL accept? Visa and MasterCard (including debit and check cards) Money Order Check Customer Service PortalForgot your password? Account Support Contact Form Please contact our Customer Support team through our online inquiry process. Instantaneous posting of transactions. What is it? Today, consumers have increasing personal responsibility for health care costs. Download GTL VisMobile GTL Command Center provides secure access to inmate communication services. Major credit cards accepted are Visa, MasterCard, Discover and American Express. If a customer feels that their issue is not resolved according to existing policy and regulations, they can request a supervisor. Helpful Customer Service For questions regarding your account or transactions Call 1. ewv dswig iwma jisr hmns xgt nqujika qtosp vpxt ncnvy